5 responses

  1. Gina
    October 11, 2012

    I have not seen that one yet, but thanks for the heads up. I have had a similar phone call from a relative with a similar situation… :)

  2. Molly/Fleur de Bee
    October 12, 2012

    Does this happen on MACs too? I’ve never experienced this thankfully. Thanks for the heads up!

    • Sarah Kimmel
      October 12, 2012

      It can happen to anyone on any computer since you are basically calling in to get support. It’s not something that’s already running on your computer.

  3. Kat
    June 16, 2014

    This JUST happened to me. The customer support rep RUDELY told me I HAD to pay $120 to install my brother printer. I realized this was a scam after seeing them download mackeeper and knew instantly something was wrong. I disconnected from the server and hung up on them immediately. I now found the ACTUAL brother support call center and am on hold with them right now. I can not believe this was an actual scam and didn’t do more research before finding out the correct number! Thank you for all the advice, and I will do my best to make sure they do NOT have access to my computer in any way shape or form. AWFUL what these people do, and I accused them of not even being with the brother company and the man laughed at me and said that it was MY fault for having a mac computer and that he wouldn’t charge me that much to make the drivers work. Wow. Lesson learned, and thanks for the article.

    • Sarah Kimmel
      June 16, 2014

      I’m so sorry! I’m glad you had the sense not to pay for it though!!

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